Last updated: 11 September
1. Introduction
This Privacy Policy explains how Quote My Energy Limited, trading as www.besthearingaids.nz, (“we”, “our”, “us”) collects, uses, shares, and protects your personal information.
We are a UK-based company operating in New Zealand. We comply with the New Zealand Privacy Act 2020, the UK Data Protection Act 2018, and the UK/EU General Data Protection Regulation (GDPR) where applicable.
By using this website, submitting your details, or engaging with our services, you agree to this Privacy Policy.
2. Information we collect and why (lawful purpose)
When you complete our forms or request information, we may collect the following:
- Name (first & last) — required to identify you and personalise communications.
- Email address — necessary for sending quotes, confirmations, and requested information.
- Telephone number — required so our partners/suppliers can contact you directly with quotes or follow-up questions.
- Postal code and home address — needed to match you with suppliers that operate in your geographic area and to verify eligibility.
- Additional information you provide — helps us ensure quotes are accurate and relevant.
- Technical data (IP address, device/browser details, site usage) — collected via cookies for security, analytics, and website optimisation.
We collect only what is necessary for lawful business purposes as defined under IPP 1 of the NZ Privacy Act.
3. How we use your information
- Service delivery: matching you with appropriate suppliers for hearing aids and related services.
- Verification: confirming the accuracy of your details and requests.
- Communication: contacting you by phone, email, or SMS about your request.
- Marketing (with consent): sending you information about related services or offers.
- Legal & compliance: meeting our legal and contractual obligations.
4. Sharing your information
We may share your details with:
- Suppliers relevant to your request, who may contact you directly.
- Service providers (e.g. IT, hosting, CRM systems).
- Regulators or authorities where legally required.
- Successors in case of a merger or sale.
We never sell personal data.
5. Data retention and disposal (IPP 9)
- Personal data is retained for up to 24 months after your last interaction, unless required longer by law.
- If you request deletion sooner, we will securely erase your data within 30 days.
- Once data is no longer needed, it is permanently deleted from active systems and securely purged from backups.
6. Data deletion & right to be forgotten
You may request deletion of your data at any time. We will verify your identity, permanently erase your data, and confirm once deletion has been completed.
7. Data security
- SSL encryption on all transmissions.
- Encrypted storage of personal data.
- Restricted, role-based staff access.
- Firewalls, intrusion detection, and regular monitoring.
8. Breach handling & reporting (IPP 8A)
In the event of a privacy breach that is likely to cause serious harm, we will immediately investigate, contain, and assess the impact; notify the New Zealand Privacy Commissioner and affected individuals without undue delay; and provide details of the breach, mitigation measures, and recommended actions.
9. Your rights
- Access and request a copy of your personal data.
- Correct inaccurate information.
- Request deletion (“right to be forgotten”).
- Object to marketing use.
- Restrict or limit processing of your data.
10. Contact us
Quote My Energy Limited
Email: info@quotemyenergy.co.uk
Postal address: 32a Dene Road, Northwood, London, HA6 2BT
